Your manduca 3 Year Warranty - Australian customers
The following Warranty applies for Manduca soft structured carriers.
For all other manduca products including manduca slings, the warranty period is 1 year.
In choosing a manduca soft-structured canier (SSC), you've opted for a supreme product of the highest quality. We at Wickelkinder would like you to love your manduca just that little bit longer - so we've decided to offer you a very special additional benefit:
Register your manduca with us and benefit from our extended, 3-year-warranty - starting from the date of purchase. After purchasing your manduca, visit us at my-manduca.de and follow the simple instructions. You will need the hangtag from your manduca, OR the batch number from the label on the inside of the waist belt and retain your receipt as proof of purchase for the 3 year warranty period.
Selling on the Manduca: new owners need the proof of purchase (for the warranty to carry over) from the original owner
OUR WARRANTY APPLIES, if within three years of purchasing your manduca any ofthe safety-relevant parts (buckles and seams) shows signs of defect. Parts that are not relevant to the safety of the manduca, such as zippers and snap fasteners, are also covered by our warranty. Full warranty on these parts:
- Snap fasteners
- Hook-and-loop fasteners
- Elastic bands
NO WARRANTY FOR NORMAL WEAR AND TEAR OF FABRIC: "Normal" or "regular" wear and tear is not covered by our warranty. The outer shell and inner lining of the manduca baby carrier are made from natural fibres such as organically grown cotton and hemp. Just as with your favourite pair of jeans, the manduca's colours may fade over a period of time or through repeated washing. This slow loss of colour is not a defect and thus not covered by our warranty. Neither do we cover normal abrasions or thinning of the fabric resulting from repeated, long-time use.
NO WARRANTY IN CASE OF MISUSE: If there is clear evidence that our product has been misused or not used solely toward its original purpose, we reserve the right not to replace single parts or the carrier as a whole. Manipulations such as dyeing, chemical bleaching,or altering parts and/or functions of the carrier immediately void any warranty claim.
AUSTRALIAN CUSTOMERS - STATUTORY RIGHTS:
This warranty is provided in addition to other rights and remedies you have under law: Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement orrefund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.
To make a claim under this warranty, please get in touch with the friendly service team at our Australian distributor, Fertile Mind. The service team will be most appreciative if you still have your receipt as proof of purchase, so please take good care of it.
Our Australian & New Zealand distributor is:
Fertile Mind Pty Ltd, ABN 37 082 080 402
PO Box 215
Seaforth NSW 2099
+61 2 9905 0199
1800 757 777 (within Australia)